With the inflation-related devaluation of restaurant rewards points, loyalty programs are losing power. Atlanta-based quick-service restaurant (QSR) chain Chick-fil-A, which has more than 2,800 restaurants in the United States and Canada, recently informed its customers via email that it is increasing the number of points...
Everyone loves a bargain, but small- and medium-sized business (SMB) retailers have been pulling back from promotional codes and rewards recently. As noted in proprietary data prepared for PYMNTS’ collaboration with Cybersource, “2023 Global Digital Shopping Index,” SMBs offer rewards and coupons at around half...
As consumers cut back on spending due to macroeconomic challenges, Fetch Rewards, a Madison, Wisconsin-based startup that offers a centralized rewards points program for online and brick-and-mortar sellers, is making cuts of its own. The company reportedly laid off around 10% of its workforce, affecting...
Barnes & Noble has expanded its offerings in the growing membership program competition. The retailer of books and digital media now offers both a free membership program and one that costs $40 a year. “Barnes & Noble is excited to introduce valued customers to two new membership levels,”...
PYMNTS data shows most grocers are missing the opportunity to secure shoppers’ loyalty with rewards. The Context Now, with sky-high food inflation and a prevailing sense of anxiety among grocery shoppers, deals and discounts can be key to driving consumer spending. For instance, multinational grocery...
As convenience retailers look to offer the quickest, easiest shopping experience, drive-thru can be key. GetGo Cafe + Market, the convenience store subsidiary of, Giant Eagle, a grocery chain with more than 400 stores across five states, opened its first newly built location with a...
To attract customers, U.K. supermarkets compete to offer the best loyalty scheme. And British shoppers sure do love their loyalty rewards. One PYMNTS survey found that 63% of Brits are signed up for their favorite supermarket’s loyalty program. The findings, documented in the report “What...
Major restaurants are personalizing their loyalty rewards in an effort to combat falling traffic. On recent earnings calls, company executives across popular quick-service restaurant (QSR), full-service restaurant (FSR) and fast-casual chains have been speaking to their challenges with traffic amid inflation, with consumers trading down...
As traditional grocers face increasing competition from eCommerce, they are broadening their digital ecosystems. Albertsons Companies, for its part, the grocery giant behind a wide range of well-known supermarket chains including Safeway, Vons and Jewel-Osco, and bought by Kroger in October, is looking to deepen...
