News

Artificial Intelligence
Front Desk and Help Desk Are Now Manned by AI
February 27, 2026

The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. Get the Full Story Complete the form to unlock this article...

Retail
Grocery Battle Shifts to Loyalty as Walmart Dominates and Amazon Expands Digital
February 27, 2026

When it comes to the Amazon-Walmart competition, grocery has become a key battleground. Why? It’s the closest thing U.S. retail has to a weekly subscription. Win the cart, and you earn repeat trips and durable customer habits. That’s why recent consumer-tracking data showing Walmart’s grocery...

Retail
The RealReal Expands AI Push as Luxury Buyers Spend More
February 26, 2026

The RealReal’s latest earnings message is less about a single quarter’s sales tally and more about how the luxury reseller thinks artificial intelligence can rewire the work behind every listing, from deciding which sellers to pursue to getting more items authenticated, described and priced fast...

Banking
OCC May Give Senators Warren and Scott Access to Trump Bank Application
February 26, 2026

Comptroller of the Currency Jonathan Gould said Thursday (Feb. 26) that he will consider sharing the unredacted bank charter application of World Liberty Financial, the decentralized finance company co-founded by members of the Trump family, with the chairman and the ranking member of the Senate...

Artificial Intelligence
Classrooms Turn AI Into a Lesson in Collaboration
February 26, 2026

Artificial intelligence (AI) in education is often framed through the lens of risk. But new data from Anthropic suggests a more nuanced reality: students and educators are not simply using AI tools; they are developing measurable skills in how to collaborate with them. Get the...

Fintech Investments
Plaid’s Valuation Hits $8 Billion in New Funding Round
February 26, 2026

Plaid’s latest round of funding has reportedly valued the FinTech at $8 billion. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Artificial Intelligence
Amazon’s $50 Billion OpenAI Investment Could Hinge on AGI
February 26, 2026

Amazon’s proposed $50 billion investment in OpenAI reportedly has some conditions attached. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
AI Agents Start Shopping and Payments Firms Adapt
February 26, 2026

Watch more: What’s Next in Payments With FIS’ Mladen Vladic Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Banking
Santander Looks to AI for Digital Transformation
February 25, 2026

Banco Santander is leveraging artificial intelligence (AI) as it works to boost its profit and its customer base over the next 24 months. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...