News

Retail
To Win Grocery Shoppers’ Loyalty Today, Brands Must Think Brick-and-Mortar, Data Shows
January 18, 2022

While grocers’ digital strategies are key to their long-term futures, securing the majority of consumers’ loyalty in the here and now means maintaining a top-tier in-store experience. Research from a new PYMNTS study, Decoding Customer Affinity: The Customer Loyalty to Merchants Survey 2022, created in...

B2B Payments
LegalTech Meets Law Firms’ Need for Digital-First Invoice, Data Solutions
January 18, 2022

Continuing to expand its range of legal technology solutions, Litera announced in a Tuesday (Jan. 18) press release that it has agreed to acquire Prosperoware, a provider of software solutions that help teams collaborate more efficiently and securely. Get the Full Story Complete the form...

eCommerce
Shopify and JD.com Roll Out eCommerce Market for Merchants
January 18, 2022

Shopify and JD.com on Tuesday (Jan. 18) announced that they have created a strategic partnership that they say will make it easier for U.S. merchants to sell to consumers in China. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

International
China’s 5-Year Plan Focuses on Building a Digital Economy
January 18, 2022

Not to be left behind in the race to digitize its economy, China has issued its latest five-year plan to promote its development, the General Office of the State Council announced. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Retail
Kohl’s Attacked by 2nd Activist Investor, Dept Store Blasted for Lack of Urgency, Wasted Year
January 18, 2022

Two board seats and nine months after its prior shake-up attempt, and New York-based activist investor and Kohl’s shareholder Macellum Advisors is at it again. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Retail
Walmart US Chief To NRF: ‘Loyalty in Retail is the Absence of Something Better’
January 18, 2022

Walmart U.S. president and CEO John Furner took over as the new chairman of the National Retail Federation Monday (Jan. 17), succeeding Qurate Retail, Inc. former president and CEO Mike George, who led the group through perhaps its most tumultuous two years in recent memory....

Retail
D2Cs Eye Commercial Claim Center Delivery to Cut Costs, Thwart Porch Pirates
January 18, 2022

It may say “free delivery” on your order, but everyone knows the process of moving a package from point A to point B is anything but free, especially for the small retailers who have to shoulder the expense of increasingly costly shipping to compete with...

Cross-border Payments
GiftBasketsOverseas on the Challenges of Global Payment Acceptance for Localized Shopping Experiences
January 18, 2022

Many consumers still aren’t traveling internationally, but they’re still browsing global merchants for unique gifts. In the Cross-Border Retail Payments Tracker, GiftBasketsOverseas CEO Dmitriy Peregudov gives a firsthand account of the importance of offering localized payment options that go beyond credit cards when serving customers...

Cross Border Commerce
Digital River’s Global Expansion Targets Cross Border Payments Complexity for Enterprise Merchants
January 18, 2022

Increasingly, firms want to sell into new geographies to gain global scale. No easy task, noted Digital River’s Michael French, VP of Partnerships and Alliances, who explains how the company’s new expansion of cross-border capabilities for its enterprise client base seeks to remove complexities of...