It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization and enabling real-time support, the technology is becoming a cornerstone of customer engagement strategies. Get the Full Story Complete the...
As of this weekend, OpenAI’s ChatGPT artificial intelligence (AI) chatbot is 2 years old. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...
Stricter return policies reportedly have some shoppers rethinking their choice of retailers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...
Can OpenAI get to 1 billion users over the next year? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...
Elon Musk has reportedly taken legal action to halt OpenAI’s transformation to a for-profit company. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
If you shopped on Black Friday this year, chances are you did so from home. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
Temu and Shein reportedly are likely to account for a greater share of toy sales in America and Europe during this holiday shopping season. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...
Early results from this year’s holiday shopping season reportedly suggest that consumers are waiting for deals before buying. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...
As consumer expectations change and digital technologies advance, the holiday shopping season itself is evolving. It’s going beyond its revenue-maximizing frenzy of deep discounts and promotional blitzes to become a strategic proving ground to test innovations, refine customer targeting, and cultivate loyalty in ways that...
