The current edition of the Vantiv Omnicommerce Tracker identifies how progressive retailers and companies are enabling omnichannel across multiple lenses – all of which apply to the customer experience. MPD CEO Karen Webster recently spoke with Jeff Courcelle, VP of User Experience & Design at...
It’s sort of like “better living through chemistry”, except safer. The best mobile loyalty integrations provide convenience and ease of use, but what about the human experience? Amit Jhas, CEO of Lucova, shared his thoughts on why the customer-merchant relationship is the key to loyalty...
While every retailer yearns for that dedicated, fanatical customer willing to tattoo the brand logo on their forearm and/or sleep outside in a makeshift tent for three days to be among the first to snag a new product, there are only a tiny handful that...
When Lilly Pulitzer released an exclusive line for Target in April, the entire collection sold out at some physical locations within hours. Good for the designer, good for the store, good for the buyers. A resultant Target website crash aside, good for everybody…right? Get the...
Cash is king — especially when it comes to what customers want most out of rewards from brands. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...
Did you read the one about the coming retail apocalypse? That consumers are abandoning their carts and tightening the purse strings like never before? Not so, says MasterCard’s Group Head of Market Insights Sarah Quinlan, who tells MPD CEO Karen Webster what everyone has missed...
We’re eavesdropping on a conversation between Anuj Nayar, Senior Director of Global Initiatives at PayPal, and MPD CEO Karen Webster. They’re talking…about something. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...
British shoppers are holding on a bit tightly to their purses and wallets, with bargain hunting and general caution continually influencing their shopping decisions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Breaking away from the traditional styles of gift giving, consumers are increasingly resorting to gift cards, with over 70 percent of consumers planning to buy them as gifts for holidays this spring and summer. Get the Full Story Complete the form to unlock this article...
