In its effort to drive pickup orders, Domino’s is making curbside easier with in-car purchasing. The quick-service restaurant (QSR) giant, which has nearly 20,000 locations across more than 90 countries, announced Monday (April 10) an integration with Apple CarPlay to power in-vehicle ordering, enabling consumers...
With remote work declining, food businesses are seizing the chance to reclaim offices’ meal spending. By the Numbers While most digital activities are becoming more popular, work from home (WFH) is the rare exception. Research from the latest edition of PYMNTS’ ConnectedEconomy™ series, “ConnectedEconomy™ Monthly...
With catering irreversibly changed, digital platforms want to be part of the new normal. Restaurant technology platform Olo announced a partnership Tuesday (April 4) with catering delivery firm DeliverThat to enable its customers to offer catering options. A news release noted that the delivery firm...
As more consumers use voice assistants, restaurants are driving loyalty with frictionless ordering. The Context For restaurants, any ordering and payment channel that removes friction from the experience can be key to increasing sales and customer loyalty. As such, voice transactions, where consumers can place...
Casual dining brands are realizing on-premises is no longer enough to retain today’s consumers’ loyalty. In recent months, leaders in the category have been emphasizing growth in their digital businesses. For instance, Brinker International, parent company of Chili’s Grill & Bar and Maggiano’s Little Italy,...
Fully personalized dining experiences are already possible once restaurants and customers get onboard, according to Olo. In an interview with PYMNTS, Noah Glass, CEO of the restaurant technology platform, said the company’s vision of the Restaurant of the Future, wherein customers are identified every step...
In Hooters’ four-decade history, the rise of off-premise has marked the industry’s most dramatic shift. The casual dining brand, which has more than 370 locations across the United States and abroad, is celebrating its 40-year anniversary. In an interview with PYMNTS, Sal Melilli, CEO of...
Restaurants are doing everything they can to attract digital customers. Their investments are paying off. The Context In recent years, eateries have been working hard to make their offerings more digitally accessible, expanding pickup and delivery access. Quick-service restaurant (QSR) giant McDonald’s, for its part,...
Panera Bread has begun letting its loyalty membership customers order via Amazon’s Alexa. “Ordering with Alexa provides convenience for MyPanera members and allows them to order their Panera favorites via voice or touch — without having to open the Panera app,” the fast-casual chain said...