Working from home has become a fixture in the lives of many consumers and has resulted in consumers eating more meals at home. For nearly 100 million United States consumers, ready-to-eat meals provide the convenience and time savings they need, as many juggle long working...
As restaurant technology providers compete for eateries’ loyalty, small independents and major brands are looking for different capabilities and features, Toast noted on its latest earnings call. The cloud-based restaurant point of sale (POS) platform, which has a presence in around 85,000 restaurants, shared on...
Wendy’s and Google have teamed to bring artificial intelligence to the fast-food chain’s drive-thrus. Starting in June, Wendy’s will test Google Cloud’s artificial intelligence (AI) technology at one of its restaurants in Columbus, Ohio, the quick-service restaurant (QSR) said in a news release Tuesday (May...
As consumers’ digital expectations come to influence how they engage with physical stores, restaurants are investing in new on-premises capabilities, but when it comes to self-service kiosks, major brands are split. Most recently, fast-casual salad chain Chopt opened an all-digital location in New York City,...
As consumers increasingly message each other online, restaurants are taking advantage of their familiarity with these chat-based interfaces to reduce friction from the digital ordering and payment process. By the Numbers Research from the latest edition of PYMNTS’ ConnectedEconomy™ study, the “ConnectedEconomy™ Monthly Report: The...
From Oracle to Uber, major technology companies are extending voice ordering’s reach in the restaurant industry. On Thursday (May 4), voice artificial intelligence (AI) company SoundHound announced a partnership with cloud technology giant Oracle to bring the former’s restaurant ordering technology to the latter’s MICROS...
Time is money. And, as noted in the PYMNTS collaboration with LendingClub, “New Reality Check: The Paycheck-to-Paycheck Report,” consumers representing the youngest two adult generations especially may be in short supply of both. Outpacing Gen X consumers and baby boomers and seniors when it comes...
With restaurant inflation now outpacing grocery, demand for value is greater than ever. For much of this inflationary period, consumers have understood restaurant inflation to be greater than grocery, and recently, the reality finally caught up to that perception. The latest data from the U.S....
Third-party restaurant delivery aggregators fed a nation for the pandemic years, but with COVID in the rearview and inflation the greatest danger to consumers, the convenience of having pricey salads appear at the front door is losing some of its luster. We explored the changing...