Restaurants’ continuing labor challenges, exacerbated by consumers’ rising demand for restaurant meals, are making rapid digital innovation more important than ever in the industry, with brands relying on new technologies to get orders from their kitchens into the hands of consumers. Get the Full Story...
It is no great shock that major restaurant brands are more technologically advanced than their small- to medium-sized business (SMB) counterparts, with the former having more resources at their disposal to control their digital platforms and invest in omnichannel growth. However, what may be more...
With the acceleration of the digital shift seen in the past two years, consumers have increasingly come to expect frictionless convenience across digital and in-person transactions. As these norms evolve, old-fashioned payment experiences that depend on manual credit card number entry and/or slow wait times...
With the rise of in-store pickup, today’s restaurants have been forced to adjust to the security risks that come along with the channel and to accident-proof the error-prone fulfillment method. Now, many are looking for ways to get smarter about pickup. Get the Full Story...
Funds are pouring in for automated solutions that promise to reduce labor needs at every step of the restaurant supply chain. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
As restaurants’ labor challenges combine with rising food costs and other supply chain issues to present new challenges, the need to leverage technology for greater operational efficiency becomes increasingly pressing. As such, many businesses are seeking out automated solutions to reduce their labor needs, leading...
Today in food commerce, Deliveroo gears up to try out ultrafast grocery delivery, and major aggregators struggle to make the economics of the model work. Plus, a New York City burger chain gets ready to launch a location in the metaverse. Get the Full Story...
Today in food commerce, Chipotle is relying on its loyal fans to stick with the brand through dramatic price increases, while McDonald’s is planning a fully virtual metaverse location. Plus, CPG brands are not leaning on digital channels. Get the Full Story Complete the form...
Today in food commerce, DoorDash begins lending money to restaurants, and KFC parent company Yum Brands rolls out new technologies. Plus, Tristan Roffey, vice president and group head of global strategy at Blackhawk Network, discusses the challenges and opportunities facing grocers today. Get the Full...
