As restaurant prices rapidly rise, consumers are noting restaurants reducing costs by compromising on service — decisions that could come at the expense of diner loyalty. For instance, The New York Times recently noted that consumers are growing impatient with higher prices for a lower...
With restaurants testing out different automated technologies, trying to get a sense of how much labor they can outsource to machines without compromising on quality or alienating consumers, Chipotle founder and former CEO Steve Ells is reportedly looking to throw his hat in the ring....
After a surge in digital engagement with restaurants in the early stages of the pandemic, consumers around the world, it seems, have been pulling back, prompting restaurants to step up their technology efforts. According to data from PYMNTS’ study “How the World Does Digital: Daily...
As major restaurants build out extensive digital platforms to compete with third-party restaurant aggregators, smaller chains are left in a bind. Take, for instance, fast-casual Mediterranean brand Cava, which has more than 260 locations across 22 states and Washington, D.C., which recently filed to go...
Today’s restaurants are challenged to be more productive than ever, and to meet those challenges, they need smarter workforce management solutions. In a conversation with PYMNTS’ Karen Webster, Tony Smith, co-founder and CEO at restaurant management software company Restaurant365, which recently announced a $135 million funding round,...
As Chipotle looks to build deeper relationships with its customers, the restaurant is tapping cross-brand rewards to connect with gamers. The Newport Beach, California-based fast-casual chain, which has more than 3,200 locations across five countries, announced Wednesday (May 24) that it is partnering with...
Shift4 and OpenTable have integrated their data for restaurant operators. With this partnership, diner booking data from OpenTable’s restaurant technology can be combined with spending data captured by Shift4’s SkyTab point-of-sale (POS) system, the companies said in a Wednesday (May 24) press release. “Our collaboration...
Wendy’s plans to test delivering mobile orders with an underground autonomous robot system. The quick service restaurant (QSR) has partnered with “hyperlogistics company” Pipedream on a pilot program that will equip one existing restaurant with an underground delivery system that will carry digital food orders...
Paytronix will soon launch its guest engagement solution for restaurants and convenience stores on the Square App Marketplace. With this integration, sellers using any Square point-of-sale (POS) platform will soon be able to add Paytronix online ordering and loyalty programs directly from the marketplace, Paytronix...