Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27) that it launched the Kbot application, which enables companies to guide customers online without needing human assistance. In a press release, Moxie said the new chatbot will enable online retail companies...
Physical retail has had its share of problems recently, and consumers are finding it increasingly easy to shop digital and save themselves the trip. The resultant fall in foot traffic has pushed retail bankruptcies up 30 percent year over year, as Gymboree, RadioShack, Payless ShoeSource, Gordmans, Wet...
More human and less robotic is the sound of the beating retail drum this year. As cognitive-enabled chatbots have worked their way into everyday shopping purchases, the days where consumers interacted with automated and robotic-sounding customer service systems may soon become a thing of the...
Robots are coming for your job! Run! As more chatbots enter the enterprise arena, as well as the retail industry, for customer service needs, this concept has morphed from fantasy into reality. Artificial intelligence (AI) has helped to swing the pendulum in favor of chatbots,...
The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. As we’ve reported in the past, places like Sephora have installed various tablets with embedded augmented...
Within the past year, Facebook’s Messenger has been responsible for the boom in chatbot growth. With more than 100,000 businesses creating interactive company chatbots, it may be safe to say that this communication channel isn’t going anywhere any time soon. To help provide customer service,...
With each new major advancement that touches upon the workforce, there comes an inevitable evolution that occurs. When the United States underwent the Industrial Revolution in the late 1700s through the early 1800s, people began moving away from cities. As such, the shift to manufacturing...
Since the advent of technology, the age-old battle of man versus machine has been an issue. Whether it’s televisions entering homes in the mid-20th-century or personal computers coming onto the scene in the late 1980s, technology has no doubt had an effect on everyday life....
Back in the ‘80s, Knight Rider was a television show that featured not only the great David Hasselhoff but also his trusty sidekick (and car), KITT. Through the use of advanced artificial intelligence, Hasselhoff was able to have conversations with KITT. Movies will likely always...