Consumer Insights

Consumer Insights
The Tightrope Walk Of Leveraging Politics For Profit
August 05, 2016

Political opinions are like dreams. Everybody has them, but they shouldn’t be talked about in public unless specifically requested. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Consumer Insights
American Consumers Bought More Than Expected In Second Quarter
August 03, 2016

American consumers bought more goods and services in the second quarter of 2016, according to a report on Tuesday (Aug. 2) from Reuters. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Consumer Insights
How To Lose Subscription Revenue — And How To Get It Back
August 02, 2016

It doesn’t matter if they sell snacks, cosmetics or a collection of nerdy knick-knacks – subscription retail programs have taken the market by storm. There’s not a retailer out there that wouldn’t jump at the chance to automate and optimize the steady revenue that these services provide, but with...

Consumer Insights
ACI Sheds Light On Thai Payment Preferences
July 28, 2016

Payments innovators had to do away with a pretty large assumption early on in the process of updating worldwide payments systems – societies need not achieve peak-cash-using status before moving onto a cashless stage. Southeast Asia is full of examples of this payments sublimation, and...

Consumer Insights
Casual Dining Takes A Hit With Weakening Consumer Confidence
July 25, 2016

When the phrase “consumer confidence” is thrown around, it’s usually in relation to how convincing a brand has been at telling shoppers they’re the one to buy. However, fast-casual restaurants are finding out that, when things get ugly in both the political sphere and that...

Consumer Insights
Foreign Travel Leads To Luxury Spending
July 19, 2016

It was Mark Twain who said, “Travel is fatal to prejudice, bigotry and narrow-mindedness.” And while that’s all true, a new study appears to highlight an added effect of cross-border sojourns that Twain missed: a willingness to spend, spend, spend on luxury goods. Get the...

Consumer Insights
Impulse Purchases Are On The Wane, But Will Retailers Care?
July 05, 2016

Of all the changes wrought in the retail world as it navigated from bricks and mortar to clicks and servers, somehow the impulse buy has managed to stick around. At first, it might have been just candy bars and packets of gum in checkout aisles,...

Consumer Insights
The Chatbot As Consumer Advocate
July 01, 2016

It hasn’t taken long for retailers to fall in love with chatbots. Everyone from mega-corporations like Facebook to small businesses looking for a helping hand on the customer service front have at least experimented with the automated messaging tools, and a simple Google search will...

Consumer Insights
People Who Need People (To Help Them Shop)
June 22, 2016

Ready or not, automation is coming to retail. Whether it’s Amazon’s delivery drones or in-store robots that scan a warehouse’s worth of inventory in a matter of minutes, unattended commerce will be a fact of future life. Until that happens, though, retailers better not lose...