Americans facing higher bills are taking three different approaches to their paychecks, and the largest group is still holding spending steady or increasing it. That finding helps businesses avoid treating every stretched household as a consumer preparing to stop buying. PYMNTS Intelligence’s “The Fragmented Paycheck:...
The monthly, weekly or even annual bill is among the interactions a service provider is virtually guaranteed to have with a customer again and again. Yet consumers give the experience mediocre marks. PYMNTS Intelligence’s “The Service Commerce Performance Gap,” produced in collaboration with Paymentus and...
American consumer spending remains undaunted by inflation, though it is requiring people to grow more resourceful. That’s according to a report Saturday (Oct. 3) by Bloomberg News, which said these resources include accessing their home equity, using food banks to save money for other purchases,...
Consumers under financial pressure are buying bigger baskets and choosing value-focused merchants, giving retailers an opportunity to help shoppers make each purchase go further. That’s a central finding of “The New Checkout: Crimped Consumers Lean Into Online Retail and Digital Wallets,” a PYMNTS Intelligence report...
AI can produce a first draft. Someone still has to make the finished work worth paying for. The September 2026 edition of The Wage to Wallet Index is a collaboration between PYMNTS Intelligence and WorkWhile. Digital freelancers are navigating a change in what clients want....
Millennials’ financial lives are shaping how they receive, spend and manage money, creating new opportunities for payment providers to make transactions faster and more useful. About 7 in 10 millennials have lived paycheck to paycheck in each year from 2020 through 2025, according to the...
For roughly 60 million workers in the United States, getting sick is not only a health event. It can be an income event, and, soon afterward, a spending event. PYMNTS Intelligence’s Wage to Wallet Index, a collaboration with WorkWhile, found in August that 26.6% of...
A full shopping cart looks promising until the shopper can’t find a way to pay. The merchant has done the hard work of winning their interest, only to lose the sale at checkout. Digital wallet payment preferences can play a major role in whether shoppers...
Savings are becoming a dividing line in household finances, separating consumers who can absorb an expensive surprise from those pushed into financial difficulty by it. The PYMNTS Intelligence report “Household Finances Flash a Warning Behind Stable Consumer Confidence” found in August that 19l% of households...