Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
White House Moves to End Federal Use of Anthropic’s Claude AI
February 27, 2026

The White House is telling federal agencies to stop using Anthropic’s artificial intelligence (AI) products, a sharp escalation in a dispute that started inside the Defense Department but now touches the broader government. Get the Full Story Complete the form to unlock this article and...

Artificial Intelligence
AT&T Slashes AI Costs 90% by Swapping Large Models for Small Ones
February 27, 2026

AT&T boosted the efficiency of its internal Ask AT&T personal assistant by reworking the orchestration layer and shifting more of the work from large language models (LLMs) to small language models (SLMs), VentureBeat reported Thursday (Feb. 26). Get the Full Story Complete the form to...

Artificial Intelligence
Burger King AI Assistant Frees Managers From Back-Office Tasks
February 27, 2026

Burger King has equipped managers and employees with an artificial intelligence-powered tool called BK Assistant. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Block Strategy Points to AI Shaping Corporate Infrastructure
February 27, 2026

It was probably one of those moments where you remember where you were when you heard it. Block announced Thursday (Feb. 26) that it will cut roughly 4,000 jobs, or close to 40% of its workforce, as part of a broad restructuring that CEO Jack...

Artificial Intelligence
AI Pioneer Andrew Ng Expects Decades-Long Wait For AGI
February 27, 2026

Artificial intelligence pioneer Andrew Ng said the industry is decades away from developing artificial general intelligence (AGI). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
OpenAI Raises $110 Billion to Build Global AI Infrastructure
February 27, 2026

OpenAI on Friday (Feb. 27) confirmed it has raised $110 billion in new funding from Amazon, Nvidia and SoftBank, in one of the largest private capital raises in technology history, as the company moves to secure the compute and infrastructure needed to scale advanced AI...

Artificial Intelligence
Jeff Bezos’ Project Prometheus Seeks Billions to Reinvent Industrial Giants With AI
February 27, 2026

Project Prometheus, an artificial intelligence lab co-founded by Amazon founder Jeff Bezos and former Google executive Vikram Bajaj, is raising “tens of billions of dollars” to buy businesses disrupted by AI and then use the technology to improve their margins, the Financial Times reported Thursday...

Artificial Intelligence
Agentic Commerce Pushes ‘Know Your Human’ Into Verification Processes
February 27, 2026

Artificial intelligence (AI) in the service of agentic commerce searches for products, compares prices, negotiates terms and, in some cases with agents, executes transactions on behalf of individuals and businesses. Payment approvals, merchant onboarding and recurring bill pay are increasingly embedded in automated decision loops....

Artificial Intelligence
Front Desk and Help Desk Are Now Manned by AI
February 27, 2026

The corporate front desk and the internal help desk are becoming faster, smarter and always on. New data from RingCentral and ServiceNow shows AI systems handling inbound calls and resolving IT tickets at scale. Get the Full Story Complete the form to unlock this article...