Healthcare Payments Innovation

NEW DATA: Three Payment Innovations That Keep Doctors' Cash Flows Healthy Only one-quarter of consumers log onto their healthcare providers’ websites to pay their medical bills, leaving many practices to juggle manual payments and face cash flow strains that they can ill afford. In the Healthcare Payments Innovation Playbook, PYMNTS surveyed more than 2,000 consumers to learn which three payment options can motivate patients to pay digitally and, in turn, help physicians better manage their cash flows.
Inside the March Playbook
  • 56 percent: Portion of patients who make payments in person when visiting their doctors’ offices
  • 22 percent: Share of private practice patients who have difficulty paying for their visits
  • 82 percent: Share of Gen Z patients who are interested in payment plans

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