Unlike traditional car shipping services that provide a vague pickup window of 48 to 72 hours, Shiplux and its new app allow users to pick a specific date for vehicle pickup, the company said in a Friday (Aug. 25) press release. The feature offers customers flexibility and reduces uncertain waiting times.
“At Shiplux, our mission is to redefine logistics with innovation and excellence,” Shiplux CEO Jordan Zinger said in the release. “We are committed to pushing the boundaries of technology and delivering unparalleled customer experiences.”
Accompanying the new booking application is an updated user interface that provides a hub for customers to explore all aspects of vehicle shipments, both domestic and international, according to the release.
Shiplux enables customer interaction via an omnichannel experience, allowing users to communicate with the company for support or information through their preferred means, including live chat, email or phone calls, the release said.
The app’s layout and navigation make it easier for clients to access needed services and stay informed throughout the shipping process, per the release.
Advertisement: Scroll to Continue
Established in 2018, Shiplux specializes in international shipping, high-end vehicles, mission-critical freight, RV transport and other vehicle shipping services, according to the release.
Consumers’ expectations are driving changes in the car shipping business, Carpool Logistics founder and CEO Michael Malakhov told PYMNTS in an interview posted in May 2022.
While most of the volume of vehicle shipments is still B2B — transporting vehicles between dealerships and auctions — car dealers are selling more vehicles online and having them delivered directly to consumers, Malakhov said at the time.
“As consumers, we all expect shipping to be reliable, fast, transparent, inexpensive — like that Amazon effect,” Malakhov said.
In another development in this space, Super Dispatch added a payment feature to its car shipping platform in January. The feature, called SuperPay, allows automotive shippers to pay carriers, who receive the payment in as little as one day.
