Risky Business: Best Practices for Managing Cardholder Dispute and Chargeback Processes in Challenging Times
For credit card issuing FIs, managing cardholder disputes is an essential part of providing excellent customer service. Indeed, it is becoming increasingly important as banks are forced to turn to their already hard hit customers to bolster profits
Dispute Resolution: Don’t Go It Alone
Most Independent Sales Organizations (ISOs) are encouraged when they see their credit card processing volume increase. More volume means more revenue, goes the standard thinking. Unfortunately, with increased processing volume comes increased chargeback
Timely Resolution of Customer Disputes Improves Account Retention and Profits
Retaining the most creditworthy and profitable customers is essential for financial services institutions in this economic environment. TowerGroup believes that credit card issuers should examine their customer dispute resolution departments
South Africa – You Can’t “Dispute” a Winning Hand
In the ongoing pain to try and recover from the global economic meltdown, organizations are evaluating a range of strategies that will enable them to reduce cost, improve performance and mitigate risk.
TSYS Dispute Resolution (U.S.)
Managing cardholder disputes is an essential part of providing excellent customer service. The process is typically manual and labor intensive
TSYS Managed Services
In today’s market, businesses need a trusted partner to manage the processes associated with day-to-day business. TSYS is uniquely qualified to handle your customer service
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