The Royal Bank of Scotland (RBS) experienced an IT outage on Cyber Monday that affected customers for more than three hours, preventing them from withdrawing money from ATMs, paying at the point of sale or accessing online and mobile services on the popular shopping holiday, Finextra reported on December 3.
The outage affected NatWest, RBS and Ulster Bank customers. Susan Allen, a spokesperson for the company, called the incident “unacceptable,” and said the bank would move to reimburse customers for any losses.
Affected customers took to social media to voice their anger with the service issues, which some customers say still persist despite company claims to the contrary.
For more on RBS and its recent sale of a stake in this major payment business, read our full report here.
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