Waitr And Olo Team On Delivery

Waitr And Olo Team Up For Delivery Efficiency

On-demand food delivery company Waitr has teamed up with ordering platform Olo to integrate Olo Rails into its restaurant partners, allowing for a streamlined process and greater efficiency, according to a press release.

Customers who place orders through Waitr or Bite Squad will now have their requests go directly into a restaurant’s point-of-sale (POS) system, which will speed up the process and give Waitr access to new restaurant brands.

“We are continuously looking for opportunities to enhance and improve the order fulfillment experience for our restaurant partners,” said Chris Meaux, founder and CEO of Waitr. “Teaming up with Olo allows us to increase operational efficiencies for these brands by streamlining orders and simplifying the delivery fulfillment experience, allowing for more efficiently timed and accurate orders. This direct connection into our partners’ order stream is delivering on our commitment to be the most valued partner for restaurants."

Olo Rails was created to enable restaurants to receive, prepare and deliver orders as quickly, seamlessly and efficiently as possible. Restaurant managers can list items on third-party marketplaces, so there is no need to manage many different platforms and ordering systems, which increases accuracy and reaches new customers, Olo said.

“By tapping into Olo Rails, our shared restaurant partners can now enjoy the benefits of delivery through Waitr and Bite Squad without the operational challenges that can happen when managing orders at the restaurant level with systems that are not properly integrated,” said Marty Hahnfeld, chief customer officer of Olo. “We share Waitr’s passion for leveraging technology to make digital ordering and delivery accessible and simple for both the restaurant and their guests, and are thrilled to add them as a partner as they continue on their impressive expansion path.”

Waitr was started in 2013 in Lake Charles, Louisiana. Olo works with upwards of 70,000 restaurants.



The September 2020 Leveraging The Digital Banking Shift Study, PYMNTS examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.