In a restructuring move for its customer support department, PayPal has closed its office in Malaysia, according to a report.
The office, which was located in the country’s capital city of Kuala Lumpur, catered to users of the service all across Asia. Other offices located in China, India and the Philippines will take on the responsibilities of the Malaysia office.
“We have made the difficult decision to close PayPal’s Operations Centre in Malaysia by the end of this year,” the company said in a statement. “The work currently being delivered at our Operations Centre in Malaysia will gradually move to other locations. This internal reorganization does not affect our customers in Malaysia, who can continue to use our products and services as normal.”
The move will enable PayPal to consolidate different employees under one roof. The closing won’t affect the company’s services in the country.
“We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers. Our Operations Centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011,” the company said. “However, this decision was made to align our investment in sites that are better equipped to support the future needs of our customers and our company.”
PayPal has lost a step with other payment companies in Asia, the report noted. WeChat, which has integrated QR code payments, is huge in China, and WhatsApp is testing payments in India. LINE in Japan and Alibaba’s Ant Financial are also competitors.
“Our priority now is to do everything we can to set up our employees for future success, and we are fully committed to helping them as they transition to the next step in their careers,” the company said. “As well as offering comprehensive separation packages, we have built an on-site careers center to promote job opportunities and provide immediate assistance to employees.”