Mobile Payments

USAA Launches New Features For Its Digital Wallet, Including Samsung Pay

With the adoption of digital wallets growing in the U.S. and globally, USAA Bank recently launched new mobile pay features for its digital wallet to meet the needs of its user base, which are constantly changing.

According to USAA, one of the new features it added to its digital wallet is the ability for USAA Bank members to see their full card number and information in their digital wallet, enabling them to use their card information without the card at the point of sale. Another addition to its digital wallet: Members can access their auto insurance ID card and their Medicare supplemental ID card in their digital wallet. Finally, USAA card members can now block their cards, report them lost or stolen and check on unauthorized transactions from the digital wallet.

USAA also now accepts Samsung Pay for all USAA Visa and American Express debit and credit cards. USAA members already have access to Apple Pay and Android Pay.

“Our goal is to take mobile one step further from point-of-sale capabilities,” said Prianka Advani, assistant vice president at USAA Bank, in a press release. “As mobile devices continue to become the thing our members can’t live without, we want to take full advantage of the device’s intelligence to bring members the services and information they need at anytime, anywhere.”

USAA isn’t the only bank that is embracing digital wallets. In July, Fifth Third Bank launched Fifth Third Masterpass, which was developed in conjunction with Mastercard and lets customers shop online, in-app and in-store. In announcing it, Fifth Third Bank said it is “excited to offer Fifth Third Masterpass — one of the first bank digital wallets in the marketplace that allows in-store mobile payments and online checkout capabilities,” said Randy Koporc, head of payments and commerce solutions for Fifth Third Bank. “By offering digital payment solutions, we are able to provide our customers safe and convenient ways to pay using their mobile device.”

Fifth Third Masterpass customers will be able to use the digital wallet at more than 1 million contactless payment systems in the U.S., and it is also accepted at hundreds of thousands of online and in-app merchants, Fifth Third said. All of the customer’s information is stored in a secured digital wallet that uses advanced security, such as tokenization.



The September 2020 Leveraging The Digital Banking Shift Study, PYMNTS examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.

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