News

Loyalty & Rewards
Starbucks Rewards Backlash Highlights Retail’s Shift Away From Points-Based Loyalty
March 20, 2026

Starbucks overhauled its rewards program in this month, and customers noticed immediately. The coffee chain replaced its long-standing structure with a three-tier membership system sorting members into Green, Gold and Reserve categories based on Stars accumulated in 2025, according to Axios. The update took effect...

Banking
Starling Adds Agentic AI to UK Banking App
March 20, 2026

Starling has added an agentic artificial intelligence (AI) financial assistant to its banking app in the United Kingdom. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
Gig Economy Becomes New AI Training Ground
March 20, 2026

DoorDash on Thursday (March 19) launched a paid task program that redirects its 8 million U.S. delivery couriers toward a new kind of work: generating training data for artificial intelligence (AI) and robotics systems. Get the Full Story Complete the form to unlock this article...

Banking
UBS Expands With New US National Bank Charter
March 20, 2026

UBS is set to offer a full range of banking products and services in the United States. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Nvidia CEO Jensen Huang Predicts AI Tokens Will Become a Standard Job Perk
March 20, 2026

Nvidia CEO Jensen Huang’s suggestion earlier this week that his company may pay engineers artificial intelligence (AI) tokens in addition to their base salary, is the latest example of his vision in which AI agents will play a key role in the workplace, CNBC reported Friday (March 20)....

Artificial Intelligence
White House Shops National AI Policy to Override States
March 20, 2026

The White House unveiled a National Policy Framework for Artificial Intelligence Friday (March 20), saying that this set of legislative recommendations is designed to help American industry innovate and American people benefit from the technology. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
OpenAI Reworks Product Strategy Around New Desktop Super App
March 20, 2026

OpenAI is preparing a new push to make ChatGPT more central to how people work on their computers. It plans to combine its ChatGPT app, Codex coding platform and browser into a desktop “super app.” According to The Wall Street Journal, the move is meant...

Delivery
Amazon Buys Robot Maker RIVR to Win Last-Mile Delivery Race
March 19, 2026

Amazon has acquired RIVR, a company that uses physical artificial intelligence and wheeled-legged robots to automate doorstep delivery. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Banking
Goldman Sachs Replaces Big Annual Layoff With Targeted Rolling Cuts
March 19, 2026

Goldman Sachs is set to begin a series of small layoffs that will continue through the summer and impact all of its business lines, Seeking Alpha reported Thursday, citing a paywalled article by Business Insider. Get the Full Story Complete the form to unlock this...