Customer touchpoints are increasingly coming alive with the help of innovations like artificial intelligence (AI). And it isn’t just consumer-focused. Business-to-business (B2B) and commercial customers are more and more seeing — and expecting — both streamlined workflows and personalized experiences. “We’ve seen a significant uptick...
The U.S. has historically regulated technical innovations sector by sector, rather than by overall capability. This generally results in the limited use of certain technologies within specific industries (such as facial recognition or other biometrics) rather than seeing that technology banned outright. But as it...
Regional banks across the United States are reportedly deciding to cut back on lending in order to preserve capital and improve margins. Banks are unloading low-yielding bonds and loans or letting them mature and not replacing them in order to raise the average interest rates...
The Federal Deposit Insurance Corporation (FDIC) said some banks have been incorrectly reporting their estimated uninsured deposits. In an open letter to bank executives posted on its website Monday (July 24), the banking regulator highlighted common errors and called on banks that have misreported their deposit data to amend...
On Monday (July 24), Twitter officially pulled the trigger on an ambitious rebranding effort spearheaded by its multibillionaire owner, Elon Musk. After months of speculation, Musk confirmed that the social media company’s blue bird logo will be replaced with a simple “X,” a move that...
Unannounced visits by IRS revenue officers will be replaced with mailed letters to schedule meetings, except in a few unique circumstances. Increased security concerns and the presence of scam artists posing as IRS agents have contributed to the decision to end unannounced visits, the IRS said in a Monday...
Among consumers who make purchases from social media, PYMNTS research shows, food and beverage shoppers disproportionately turn to YouTube to find inspiration and products. By the Numbers For PYMNTS’ study “Tracking the Digital Payments Takeover: Monetizing Social Media Edition,” created in collaboration with Amazon Web Services,...
Business travel platform BizAway has received 10 million euros (about $11 million) of new medium-term funding to help propel its growth. BizAway will use the new capital from illimity’s Growth Credit division to further the development of its technology-driven business model, the company said in a July 17 press...
European neobank bunq has closed a 44.5-million-euro (about $49 million) funding round that brings its total capital raised this year to nearly 100 million euros (about $111 million). With this latest injection of capital, bunq’s investment valuation stands at 1.65 billion euros (about $1.8 billion), solidifying its status as...
