I2c, a global provider of smarter payments and integrated commerce solutions, announced Monday (Oct. 17) that it is working with Kiwibank, New Zealand’s largest prepaid issuer, to expand the capabilities of the bank’s prepaid gift and travel card programs and to roll out a robust set of features to build a best-in-class payment experience.
In a press release, i2C said user experience is particularly important in prepaid card programs, and with the i2c payment processing platform, Kiwibank will deliver expanded digital self-service options for its retail customers, as well as provide new self-service capability for its corporate distribution channel, increasing its reach and capacity. Kiwibank will also utilize i2c’s platform capabilities to improve cardholder engagement and communications.
“Kiwis have some of the highest rates of card and electronic payment usage in the world, so Kiwibank customers expect prepaid cards to be as feature-rich as any card they have,” said Matt Winter, head of cards for Kiwibank, in the press release. “We’re working with i2c to build the new features and digital capabilities that deliver an outstanding cardholder experience. I2c’s capabilities in this area and their track record with complex processor migrations make them an ideal partner. We’ve recently completed the migration of both our Prezzy gift cards and our popular multi-currency travel cards. We’re already seeing significant improvements in end-to-end processing times, customers are enjoying the new digital channel experiences and we have had great feedback from corporate customers on the ease of use of their new self-service portal.”
Scott Salmon, i2c’s general manager of international, said the company is expanding its presence in New Zealand and Australia. He went on to note the deal with Kiwibank “means Kiwibank can quickly bring to market innovative solutions that engage bank customers and meet the future needs of the New Zealand market.”