Two years ago, a shopper researching a new pair of running shoes might have started on Google, clicked through a few retailer websites and eventually checked out on Amazon. Now they ask artificial intelligence chatbots like ChatGPT or Claude. At least, they do if they...
The shopper who can’t remember the word “cowl neck” or doesn’t know what “rattan” means has always been the hardest customer to serve. Amazon just built a tool for her. The company announced on June 3 an artificial intelligence (AI) image generator embedded directly in...
Ecosystems now scale more efficiently than stores, and that new reality is transforming retail. Amazon announced Wednesday (June 10) that it is expanding its Supply Chain Services platform with a less-than-truckload (LTL) freight offering that allows businesses to move goods beyond Amazon’s own fulfillment network...
Amazon has entered into a term loan agreement with Citibank and more than a dozen other banks that provides the company with a $17.5 billion senior unsecured delayed draw term loan credit facility (DDTL Facility). The banks’ commitments to provide the credit facility will expire on Sept. 30 unless Amazon...
Businesses of all sizes can now use Amazon’s less-than-truckload (LTL) service to move freight into their own warehouses, between their own facilities, and to their retail partners and distributors. This represents an expansion of the LTL service offered by Amazon Supply Chain Services (ASCS), which...
As shoppers put more of their budgets toward essentials, Amazon and Walmart are starting to play more distinct roles in American retail. That is the broader takeaway from “Consumer Wallet Reset: How Amazon Wins Discretionary Spend and Walmart Holds Necessities,” a new PYMNTS Intelligence report. The study...
Amazon’s U.S. customers can now use the company’s AI-powered Alexa for Shopping to create custom designs to be printed on T-shirts, water bottles and other apparel and drinkware items. This new feature is now available to all U.S. customers, the company said in a Monday...
Walmart is reportedly trying to sell its workers on the benefits of artificial intelligence. As the Financial Times (FT) reported Sunday (June 7), the retail goliath last week gathered thousands of its employees at its Arkansas headquarters to drive home the message that AI would...
If New York’s governor signs a bill passed by the state legislature on Thursday (June 4), businesses will be prohibited from using so-called “surveillance pricing.” The One Fair Price Act (A.9349) would prohibit “personalized algorithmic pricing,” restrict the use of personal data for surveillance pricing,...