At a high level, the direct-to-consumer (D2C) model arrived with the promise to eliminate intermediaries, speak directly to customers, and use digital channels to deliver lower prices, tighter feedback loops and cleaner brand narratives. For a time, the formula appeared to work, as digitally native...
Amazon and Walmart are battling on two of the largest, most habitual spending categories in the U.S. economy: grocery and healthcare. The two largest retailers in the U.S. are rethinking the role of physical presence in an era defined by logistics, data and services. As...
Home Depot is cutting 800 roles in its technology organization and other corporate teams, CNBC reported Wednesday (Jan. 28), citing a company spokesperson. About 150 of the employees were based at the company’s headquarters in Atlanta, and the rest worked remotely, according to the report....
Global lifestyle footwear brand Allbirds will close its remaining full-price stores in the United States by the end of February. The company will devote its resources to its eCommerce platform, wholesale partnerships and international distributorships, it said in a Wednesday (Jan. 28) press release. Allbirds...
Amazon said Wednesday (Jan. 28) that it is cutting roughly 16,000 jobs across its global workforce, marking one of the largest headcount reductions in the company’s history. The layoffs place Amazon among a growing list of companies across financial services, payments and technology recalibrating headcount...
Amazon has agreed to pay $309 million to settle a class action lawsuit in which the plaintiffs claimed they were incorrectly denied refunds for product returns, Reuters reported Monday (Jan. 26). Filed in 2023, the lawsuit alleged that Amazon charged consumers for items they had...
Amazon is closing its Amazon Go and Amazon Fresh stores while adding more same-day grocery delivery services. “While we’ve seen encouraging signals in our Amazon-branded physical grocery stores, we haven’t yet created a truly distinctive customer experience with the right economic model needed for large-scale expansion,”...
Instacart has expanded its partnership with retailer-owned co-op Allegiance Retail Services. The collaboration involves the introduction of Instacart’s Caper Carts at select Foodtown stores, as well as new omnichannel capabilities designed to unify Allegiance’s digital, loyalty, and in-store experiences, the companies announced in a news release Tuesday (Jan. 27)....
Nike plans to cut 775 employees, primarily from its distribution centers in Tennessee and Mississippi, as it accelerates its use of automation at those centers, CNBC reported Monday (Jan. 26), citing unnamed sources. Asked about the report by CNBC, Nike said the cuts are designed...