TSYS clients in Europe now have access to real-time, on-demand cardholder alerts.
TSYS will bring its risk management solutions that enable cardholders to monitor their accounts and prevent fraudulent activity with real-time access to communication options, including push notifications, SMS text messaging, voice messages and email.
“With the prevalence of today’s digitally engaged consumer in mind, TSYS Alerts helps our clients strengthen their risk management strategy and improve their cardholders’ experience by making them active participants in managing their accounts and preventing fraud,” said John Goodale, group executive of strategic markets for TSYS’ issuer product group. “The new push notification functionality enables payment providers to effectively engage their cardholders with relevant and up-to-date account information strengthening the overall customer experience.”
TSYS Alerts is designed to keep cardholders informed of their transactions and balance transfers. This solution also gives them access to data, including available balance, credit limit and payment due dates. TSYS Alerts for Fraud also sends alerts about potentially fraudulent transactions and unauthorized usage.
TSYS Alerts is available as an application program interface (API) for full or partial integration into issuers’ existing customer servicing solutions, allowing for easy implementation and speed to market.
According to TSYS’ 2016 U.K. Consumer Payment Study, 60 percent of cardholders in the U.K. surveyed indicate they want the tools which allow them to proactively monitor, track and manage their accounts. Similarly, TSYS research found that alerts are a favorite banking feature among consumers in Germany — a preference by 69 percent of those surveyed in the 2016 study.
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