Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Meta’s Consumer-Focused AI Agent Could Be Weeks From Launch
August 25, 2026

Meta is reportedly ready to unveil its consumer-focused AI agent designed to rival OpenClaw. The tech giant’s new offering, known in-house as “Hatch,” could debut in the next several weeks, The Information reported Monday (Aug. 24), citing internal Meta documents. Beyond that, Meta is planning...

Artificial Intelligence
i2c Wants Payments Executives to Worry Smarter
August 25, 2026

Watch more: What’s Next in Payments With Jason Goldberg of i2c Payments executives have always had reasons to be paranoid. The trouble now is deciding whether they are worried about the right things. That distinction sits at the center of i2c’s view of a payments...

Artificial Intelligence
EBANX CEO Says Payments’ Next Rival May Not Be a Payments Company
August 25, 2026

Watch more: What’s Next in Payments With João Del Valle of EBANX Thirty years after longtime Intel CEO Andy Grove warned executives that a strategic threat might arrive from outside their familiar competitive set, artificial intelligence is making that challenge front and center for payments...

Artificial Intelligence
Instacart’s AI Assistant Turns Chitchat Into Cha-Ching
August 24, 2026

Instacart’s advertising business is already one of the largest in retail media. The company generated more than $1 billion in ads and other revenue in 2025, reaching nearly 100,000 stores across more than 2,200 retail banners, Instacart said a May press release. Its existing formats...

Artificial Intelligence
Elastic Closes Deductive AI Deal to Deliver AI-Powered Production Incident Investigation
August 24, 2026

Elastic completed its acquisition of Deductive AI, saying in a Monday (Aug. 24) press release that the move will help Elastic set the standard for production incident investigation. Elastic announced in a July 22 blog post that it agreed to acquire Deductive AI. The acquisition...

Artificial Intelligence
Australian Businesses Favor AI for Back-Office Tasks Over Software Building
August 24, 2026

Anthropic’s customers in Australia, who have been among the leading adopters of the company’s Claude artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company’s country head said Monday (Aug. 24), Bloomberg reported. Speaking at a National Australia Bank Ltd. event, Theo Hourmouzis, general manager...

Artificial Intelligence
Goldman Sachs Safeguards Apprenticeship Culture in AI Era
August 24, 2026

Goldman Sachs aims to ensure that new artificial intelligence tools don’t lead to a loss of knowledge within the institution, Chris Churchman, head of the company’s digital platform for institutional clients, Marquee, said, CNBC reported Monday (Aug. 24). Speaking during an episode of Goldman Sachs’...

Artificial Intelligence
No Discount Survives an AI That Can’t See It
August 24, 2026

Loyalty benefits used to show up at checkout: a card swiped, a code entered, a discount applied after the decision was already made. That moment is moving earlier, into the conversation where an artificial intelligence agent is still deciding where to buy. Synchrony announced an...

Artificial Intelligence
US-EU Business Investment Gap Expands Thanks to AI
August 24, 2026

U.S. business investment is reportedly on pace to increase three times faster than in Europe. That’s according to a report Monday (Aug. 24) by the Financial Times (FT), citing a forecast from Oxford Economics showing an artificial intelligence (AI)-fueled gap widening between the two regions....