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PayPal Names Slew of New Execs and Creates New Business Units


PayPal has named three new executives as it divides its business into three new units.

The payments giant on Wednesday (Nov. 15) announced the appointment of Isabel Cruz as chief people officer, Michelle Gill as executive vice president/general manager of its new small business and financial services group, and Diego Scotti as executive vice president and general manager of its new consumer group and global marketing and communications organization.

“We are redesigning PayPal with our customers at the center and creating an environment that unleashes our teams to move with speed and build the best possible products and experiences to meet their needs,” Alex Chriss, president and CEO of PayPal, said in a news release. “I’m excited to welcome world-class leaders to PayPal who believe in our mission and have the expertise to help scale our global business.” 

With these appointments, PayPal is also launching three new business units: the aforementioned consumer and small business units, and one for larger enterprises.

“By organizing our teams into defined business units, we focus on what’s most important to our customers, leverage the power of our data and platform to deliver with increased speed, and package our innovation in a way that differentiates us in the market,” Chriss said. 

Cruz is a veteran of Walmart, where she was most recently senior vice president and people leader for the retailer’s global technology, services and corporate teams.

Scotti comes to PayPal from Verizon, where he served as executive vice president and chief marketing officer. And Gill is the former senior vice president for the QuickBooks platform at Intuit, and has also held leadership roles at SoFi and Goldman Sachs.

This year has also seen PayPal name a new CEO with the appointment of Chriss following the retirement of Dan Schulman, and a new chief financial officer, Jaime Miller, with the departure of Blake Jorgensen, who was first replaced on an interim basis by Gabrielle Rabinovitch.

Meanwhile, PYMNTS wrote earlier this month that PayPal’s focus on security and consumer trust had helped fuel its success.

“Sixty percent of consumers say they trust PayPal more than their bank with payment credentials,” that report said. 

“This credibility and security are key when it comes to being top of wallet. Per PYMNTS Intelligence, one in three consumers report that having control over their payment information is an essential factor that would make them more comfortable when shopping online, and that might sway customers’ future choices when deciding how to pay,” it added.