Credit Card Surcharges: Consumer Experience And Choice
Nearly Half Of U.S. Credit Card Users Would Switch Merchants To Avoid Surcharges
Lack of payment choice prevents consumers from avoiding surcharges at the physical point of sale, and close to half of credit card users would switch merchants to avoid them. The findings from PYMNTS’ survey of nearly 2,879 consumers for the new Credit Card Surcharges: Consumer Experience And Choice report, a collaboration with Payroc, highlight the role of merchant communication in easing customer discomfort.
Inside the June Report
- 77%: Share of consumers who used cash when they switched payment methods to avoid a credit card surcharge
- 59%: Share of consumers who have used a credit card to pay in stores over the past year
- 88%: Portion of consumers who paid a credit card surcharge despite resistance
