How Consumers Perceive Surcharge Prompts
Study Finds Hidden Surcharges Sour Consumers’ Impressions of Merchants
In collaboration with Payroc, a PYMNTS survey of 2,879 U.S. credit card users reveals that 68% of cardholders check most or all of their receipts because they are nervous about hidden surcharges, indicating that merchants need to do a better job communicating.
Inside the August Report
- 59%: Portion of consumers who have used a credit card at a retail store or restaurant in the past year
- 44%: Share of all credit card users who say they are very or extremely likely to switch merchants when surcharges are applied
- 14%: Portion of credit card transactions that involved a surcharge at a local retail store or restaurant
