Credit Card Surcharges: How Cardholders React To Extra Costs
Report: The Impact of Merchant Surcharges on Cardholder Satisfaction
While most credit card users begrudgingly pay surcharges when they appear, only 21% said doing so affects their satisfaction with a given merchant. The findings from a survey of 2,500 U.S. consumers come within PYMNTS’ new Credit Card Surcharges report, a collaboration with Payroc, which also revealed ways merchants surcharge and retain their business.
Inside the February Report
- 85%: Portion of cardholders who knowingly paid surcharges during their most recent credit transactions
- 21%: Share of cardholders who say being asked to pay a surcharge during their most recent credit transactions harmed merchant satisfaction
- 56%: Segment of credit card users who say being asked to pay a surcharge made them highly likely to switch to another merchant
