Adopting Subscription Companies’ Top-Performing Payment Recovery Strategies

80% of Failed Subscription Payments Not the Customer’s Fault Here’s a data point: 50% of all subscription customer churn is the result of failed card payments, 80% of which aren’t related to anything that a customer did or could control, a study of 200 subscription businesses finds. Read “Decision Guide: Adopting Subscription Companies’ Top-Performing Payment Recovery Strategies,” a PYMNTS and FlexPay collaboration, to learn more.
Inside the May Decision Guide
  • 22%: Average increase in revenue subscription businesses recovered for every additional payment recovery method used
  • 47%: Share of top-performing subscription providers that use at least one specialized third-party payment recovery solution
  • 43%: Share of subscription providers with low annual churn rates that exclusively use third-party payment recovery solutions

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    FlexPay Subscription Report Series

    Tracking Failed Payments
    Best Practices And Business Performance Drivers
    Optimizing Subscription Payments