Hospitality and Tips

Hospitality Workers Choose Digital Instant Tip Payouts, Yet Only Half of Employers Deliver Eight in 10 hospitality workers select instant transfers for digital tip payouts if given the choice. Yet, PYMNTS Intelligence’s recent survey of 2,606 U.S. consumers, “Generation Instant: Hospitality and Tips,” a collaboration with Ingo Money, finds that only 48% of hospitality workers have this opportunity, and 44% are given no choice at all.
Inside the October Data Brief
  • 58%: Portion of hospitality workers who received their tips in cash the most often in the last year
  • 85%: Share of workers receiving tips via digital instant payments who are highly satisfied with this payout method
  • 81%: Portion of hospitality workers who choose instant payments for their convenience

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