The Access Channel: How Healthcare Financing Keeps Patients Engaged

US Consumers Forgo Medical Treatments Over Lack Of Healthcare Payment Options One-third of U.S. consumers have forgone medical treatment or refrained from making a necessary appointment due to cost concerns. In The Access Channel: How Healthcare Financing Keeps Patients Engaged, PYMNTS surveyed 3,546 U.S. consumers to examine how access to payment plans and healthcare payment options can help reach consumers who live paycheck to paycheck.
Key Findings in the Study Include:
  • 33%: Share of consumers that have chosen to forgo medical treatments mostly due to cost-related concerns
  • 45%: Portion of consumers that are interested in payment plans or financing options to cover medical costs
  • 47%: Share of consumers that are unsure whether their healthcare provider offers payment plans or third-party financing options

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