Managing Healthcare Costs: How Patients Use Payment Plans

Consumers Willing to Shop Around for a Doctor That Offers Patient Plans  

According to a survey of 2,483 consumers for the new “Managing Healthcare Costs: How Patients Use Payment Plans,” a PYMNTS and Experian Health collaboration, financial flexibility was not only a help to stressed consumers but gave providers a much-needed cash boost, too, especially since most patients said they’d switch to a new doctor that offered the option.

Inside the October Study
  • 19%: Share of paycheck-to-paycheck consumers with issues paying bills who set up a payment plan and are very or extremely likely to switch healthcare providers for a better payments experience
  • 28%: Portion of baby boomers and seniors who paid for their most recent visit with a payment plan after receiving an unexpected bill
  • 10%: Share of Generation Z consumers with issues paying their bills who used a payment plan to pay for their most recent doctor’s visit

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