Managing Healthcare Costs: How Patients Use Payment Plans

Consumers Willing to Shop Around for a Doctor That Offers Patient Plans   According to a survey of 2,483 consumers for the new “Managing Healthcare Costs: How Patients Use Payment Plans,” a PYMNTS and Experian Health collaboration, financial flexibility was not only a help to stressed consumers but gave providers a much-needed cash boost, too, especially since most patients said they'd switch to a new doctor that offered the option.
Inside the October Study
  • 19%: Share of paycheck-to-paycheck consumers with issues paying bills who set up a payment plan and are very or extremely likely to switch healthcare providers for a better payments experience
  • 28%: Portion of baby boomers and seniors who paid for their most recent visit with a payment plan after receiving an unexpected bill
  • 10%: Share of Generation Z consumers with issues paying their bills who used a payment plan to pay for their most recent doctor’s visit

    First Name*

    Last Name*

    Title*

    Company*

    Country*

    Work Email*

    BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS. 

    Experian Health Digital Healthcare Report Series

    The Healthcare Conundrum: The Impact of Unexpected Patient Costs on Care
    The Digital Healthcare Gap: Streamlining The Patient Journey
    Accessing Healthcare: Easing Digital Frictions In The Patient Journey