Measuring Consumer Satisfaction With Instant Payouts

What We Know After 6 Years of Asking Consumers About Receiving Instant Payments Nearly three-quarters of consumers want their disbursements paid to them instantly, but only one-third receive them that way. PYMNTS Intelligence’s latest study of 3,903 U.S consumers, “Measuring Consumer Satisfaction With Instant Payouts,” a collaboration with Ingo Money, examines the evolution of instant payments across use cases to better understand where instant is getting traction, and where companies that don’t offer it as an option may be at risk.
Inside the November Study
  • 36%: Share of consumers who receive payouts for freelance or consulting projects most often via instant methods
  • 77%: Portion of consumers who opted to receive instant payments for income and earnings disbursements
  • 78%: Share of consumers who are highly satisfied when receiving disbursements via instant payments

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