Mobile Wallet Adoption 2020: Mobile Wallet Use Amid The COVID-19 Pandemic

New Data: 95% Of Consumers Don’t Use Mobile Wallets For In-Store Purchases

Mobile Wallet Adoption 2020 is the latest report in an ongoing PYMNTS series tracking U.S. consumers’ mobile wallet usage as well as the technology’s overall market potential. It is based on a survey of more than 5,550 respondents and was conducted in early to mid-March, offering insights into how the COVID-19 pandemic may have affected these trends.

Inside the April Report
  • 65%: Share of 2020 retail sales that are projected to be made at merchants that accept Apple Pay
  • $2.9 trillion: Projected potential value of Apple Pay transactions in 2020
  • 81.2%: Share of consumers with Walmart pay-compatible smartphones in 2020