Optimizing Subscription Payments

Churn-Driving Payment Declines Are Subscription Providers’ Top Threat More than one-quarter of subscribers faced declined payments within the past year, leading many to either abandon their services or switch to competitors. Optimizing Subscription Payments, a PYMNTS and FlexPay collaboration, surveyed 2,200 U.S. consumers to examine the steps subscription providers can take to keep a lid on churn and keep customers engaged for the long haul.
Inside the September Report
  • 80 percent: Share of U.S. consumers who have at least one subscription
  • 27 percent: Portion of subscribers who experienced a declined payment within the past year
  • 27 percent: Share of consumers affected by declined payments who let their subscriptions end or switched to competitors as a result

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    FlexPay Subscription Report Series

    Adopting Subscription Companies’ Top-Performing Payment Recovery Strategies
    Tracking Failed Payments
    Best Practices And Business Performance Drivers