The Emerging Post-COVID-19 Consumer Survey

New Data: The Six Digital-First Capabilities Consumers Now Want From Merchants Seven months into the pandemic, eight out of 10 consumers who have begun using digital channels to shop and pay want to keep shopping and paying that way. A new PYMNTS survey of a national sample of 2,157 U.S. consumers identifies the six digital capabilities that all merchants who want consumers to keep shopping and paying with them must offer.
Inside the October study:
  • 57 percent: Share of consumers who are grocery shopping online more now than they did before the pandemic began because they worry that stores are crowded
  • 25 percent: Portion of high-income consumers who would choose to shop with merchants that provide digital capabilities because it makes shopping more convenient
  • 50 percent: Share of consumers who believe merchants should provide in-store payment methods that allow them to pay without touching card readers

PYMNTS Pandenomics® Report Series

Main Street Index Q3 2022: The Post-Pandemic State Of Play For Main Street Businesses
The Post-Pandemic Consumer At 18 Months
The Main Street Merchant Index
The Digital Transformation Of Main Street SMBs
After Vaccines: What Mass Vaccinations Mean For Main Street Merchants
Consumers And The New Retail Landscape
The New Digital Consumer
2021's Main Street Business Survivor
Mapping Consumers’ Return To The Physical World
Main Street SMBs: The 18-Month Outlook Brief
To Vaccinate Or Not To Vaccinate: Measuring The Impact Of A Covid-19 Vaccine On Consumers’ Digital Lifestyles
Main Street's Six-Month Checkpoint