Anatomy Of A Consumer Payment

A rich resource for financial institutions and merchants seeking to design and deliver contactless, voice-activated, app-native payments experiences for digital-first consumers. The Playbook includes a valuable infographic on payments flows as well as a targeted news roundup.

Inside the December Playbook

• An interview with Keala Gaines, vice president of global payment services for eCommerce marketplace eBay, on how merchants can turn friction-filled payment experiences into consumer loyalty opportunities
• Recent trends in the consumer payments space, including why 84 percent of consumers are now spending more with merchants that offer more personalized shopping experiences and how The Fragrance Shop is tapping video technology to offer an omnichannel experience in an effort to boost loyalty
• A Deep Dive examining how consumer payment and shopping behaviors have shifted since the pandemic began and how offering multiple seamless, flexible payment methods can help merchants keep customers engaged