Getting to Know You: How AI Is Shaping the Future of Shopping

Getting to Know You: How AI Is Shaping the Future of Shopping
Getting to Know You: How AI Is Shaping the Future of Shopping
September 13, 2024  |  PYMNTS Data Lab

As artificial intelligence (AI) continues to reshape retail, consumer demand for smart shopping experiences is growing rapidly. The majority of shoppers now want AI, particularly...

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Debit Dominates In-Store Shopping While Credit Owns Online
Debit Dominates In-Store Shopping While Credit Owns Online
September 13, 2024  |  Consumer Finance

Shoppers rely on debit cards more than any other payment method, even credit, for everyday expenses. Likewise, consumers continue to prefer shopping for everyday items...

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CMOs Leaning on GenAI for Market Research, Even as ROI Dips
CMOs Leaning on GenAI for Market Research, Even as ROI Dips
September 12, 2024  |  Artificial Intelligence

Most surveyed chief marketing officers (CMOs) from firms generating at least $1 billion in annual revenue report that GenAI’s most significant use case for their...

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Increased Competitive Pressure Spurs Middle-Market Firms to Focus on Product Differentiation and Pricing
Increased Competitive Pressure Spurs Middle-Market Firms to Focus on Product Differentiation and Pricing
September 10, 2024  |  Payments Innovation

Middle-market heads of product are facing a paradox: rising competitive pressures in an uncertain economic environment. Competitive forces, market saturation and cost inefficiencies drive executives...

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Small Businesses That Mostly Sell Online Fend Off Big Retailers
Small Businesses That Mostly Sell Online Fend Off Big Retailers
September 09, 2024  |  PYMNTS Data Lab

PYMNTS Intelligence’s data suggests that small to mid-sized businesses (SMBs) that sell mainly online have a competitive edge over SMBs that sell mainly through physical...

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CFOs Eye Accounts Receivable as New Direction for AI Investments
CFOs Eye Accounts Receivable as New Direction for AI Investments
September 06, 2024  |  Accounts Receivable

CFOs are gaining confidence about using artificial intelligence (AI) to optimize financial processes. Source-to-pay processes (S2P), which include both accounts payable (AP) and accounts receivable...

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Decision Guide: How FIs Can Identify and Attract Credit Card Outsiders
Decision Guide: How FIs Can Identify and Attract Credit Card Outsiders
September 05, 2024  |  Financial Inclusion

This decision guide details important characteristics of the 53 million U.S. consumers who do not have a credit card. PYMNTS Intelligence calls these consumers credit...

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How Zillennials Are Driving Innovation in Financial Services
How Zillennials Are Driving Innovation in Financial Services
September 04, 2024  |  PYMNTS Data Lab

As zillennials navigate their late 20s and early 30s, they find themselves at a critical juncture in their financial growth. They are more likely to...

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Walmart Holds Grocery Lead Over Amazon Despite Overall Share Declines
Walmart Holds Grocery Lead Over Amazon Despite Overall Share Declines
September 03, 2024  |  PYMNTS Data Lab

In Amazon and Walmart’s ongoing retail rivalry, the big box giant maintains a commanding lead in the grocery category. Yet the hypermarket chain is seeing...

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