Consumers love their retail subscriptions, but inflation has forced a wave of cancellations, and merchants need to use every tool at their disposal — including making an emotional connection — to appeal to the far more judicious calculus of today’s subscribers. Those ideas grounded the...
Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of personalization and convenience when consumers decide where to spend. Not that the retail subscription sector isn’t under pressure. For example,...
As restaurants look to subscription commerce to drive loyalty, fast-casual salad and bowl chain Sweetgreen notes that the model is only effective if it can appeal to those who are not already highly loyal. In an interview with PYMNTS, Daniel Shlossman, the brand’s chief marketing officer,...
Food and beverage subscriptions see disproportionate churn relative to other industries as consumers rethink which recurring payments they really want or need and which they could do without. By the Numbers Research from PYMNTS’ April study, “Subscription Commerce Readiness Report: Bridging the Gap Between Subscription...
This week in grocery, Hy-Vee taps subscription commerce, Sprouts launches a retail media network, and Giant Eagle aims to hold its own against competition from discount grocers. Midwestern supermarket chain Hy-Vee, which has more than 280 locations across eight states in the region, announced Wednesday...
Subscriptions considered discretionary were among the first to go when consumers began slashing their budgets and their providers have generally struggled since. Although there have been some exceptions to this development, beauty boxes and wine subscriptions have suffered especially, as consumers can no longer afford...
New data shows that top-performing subscription providers recover 22% more revenue on average for each payment recovery method used. As subscription businesses navigate customer retention challenges and increase lifetime value (LTV), understanding the root causes of failed subscription payments is essential. By moving from a...
Subscription businesses reap the rewards of recurring payments — which translates into predictable cash flow. But that’s only if the subscribers’ transactions are successfully completed. In the “Decision Guide: Tracking Failed Payments,” a PYMNTS and FlexPay collaboration, a survey of more than 200 executives sought...
After surviving bankruptcy and some run-ins with The U.S. Department of Justice, among other problems, movie theater subscription plan MoviePass is set to return this summer with an improved business model and some new partnerships, reportedly including Walmart. On Monday (April 24), Business Insider reported that “The movie-ticket-subscription service that...