Almost no one doubts that some subscription companies make it difficult for their customers to cancel. The Federal Trade Commission (FTC) is recommending a streamlined path toward subscription cancellations, and FlexPay CEO Darryl Hicks told Karen Webster that the new “click to cancel” proposal will...
Digital transformation is making its way around the globe at the pace of individual markets. Some pose greater challenges than others while also representing massive opportunities. Türkiye is such a market. Straddling the east and west, it’s a nation of 85 million consumers, half of...
Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that more companies are waking up to as retention moves to the forefront of subscription strategies. In a recent panel discussion...
The Federal Trade Commission is recommending an easier way for consumers to cancel subscriptions. The FTC proposed a new “click to cancel” provision Thursday (March 23) that would require businesses to make canceling memberships as easy as signing up for them, thus tackling a common...
Competition in the eCommerce space is increasing as customer acquisition costs continue to rise. Thomas Marks, head of growth at sticky.io, attributes the growing competition to new eCommerce businesses bursting onto the scene while existing eCommerce brands enter the subscription commerce space. Consumer expectations around subscription...
Following a successful run last year, Subway is bringing its footlong sandwich subscription back. The multinational quick-service restaurant (QSR) giant, which has close to 37,000 locations across more than 100 countries, announced Friday (March 17) that it is bringing back its Footlong Pass. Through this...
Meta Verified has been expanded to the United States. The subscription service — which was introduced in Australia and New Zealand in February — lets users on Instagram and Facebook get a blue badge showing their ID has been verified, get impersonation protection and get...
Failed payments are the kryptonite of conversion, and as such require a more systematic approach to preventing them. The “Decision Guide: Tracking Failed Payments,” a PYMNTS and FlexPay collaboration based on a survey of 200 executives, shows the extent to which failed payments harm businesses,...
The meal kit sector’s difficulties may have more to do with logistics than consumer demand. In an interview with PYMNTS, Ragoth Bala, co-founder of direct-to-consumer (D2C) meal kit subscription company The Cumin Club, argued that the industry’s recent challenges are a result not of a...