AI chatbots

In the GenAI Era, Why Are Customer Service Chatbots Dumb?

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
In the GenAI Era, Why Are Customer Service Chatbots Dumb?
February 20, 2025  |  artificial intelligence

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Get...

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AI Startups: Anthropic Nears OpenAI in Fundraises but Lags Far Behind in Adoption
AI Startups: Anthropic Nears OpenAI in Fundraises but Lags Far Behind in Adoption
February 12, 2025  |  artificial intelligence

Anthropic, the AI startup founded by former OpenAI engineers, is in talks to raise up to $2 billion for a valuation of $60 billion. The...

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Google Files Patent for AI Chatbot That Answers Phone Calls
Google Files Patent for AI Chatbot That Answers Phone Calls
February 11, 2025  |  Google

Google has filed a patent for a personalized artificial intelligence (AI)-powered chatbot that can answer — and respond to — phone calls on your behalf....

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OpenAI and Government Officials Discuss DeepSeek Development
OpenAI and Government Officials Discuss DeepSeek Development
February 10, 2025  |  artificial intelligence

OpenAI has talked with government officials about what the company has learned about whether DeepSeek used data obtained in an unauthorized way from OpenAI’s technology....

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Analysts: Google Search Traffic ‘Stable’ Despite Surge of AI Chatbots Use
Analysts: Google Search Traffic ‘Stable’ Despite Surge of AI Chatbots Use
February 10, 2025  |  Google

Global daily visits to Google search are “stable” despite the surge in the number of artificial intelligence (AI)-powered chatbots like ChatGPT, Perplexity and Claude that...

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DeepSeek Faces Ban on US Government Devices
DeepSeek Faces Ban on US Government Devices
February 06, 2025  |  artificial intelligence

U.S. lawmakers are set to introduce legislation outlawing DeepSeek’s AI chatbot on government devices. Get the Full Story Complete the form to unlock this article...

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FBI: GameOn Founder Cheated AI Investors Out of $60 Million
FBI: GameOn Founder Cheated AI Investors Out of $60 Million
January 26, 2025  |  Security & Fraud

The founder of artificial intelligence (AI) firm GameOn has been charged with defrauding his company’s investors. Get the Full Story Complete the form to unlock...

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How AI Reshaped Retail in 2024: 10 Key Developments
How AI Reshaped Retail in 2024: 10 Key Developments
December 23, 2024  |  artificial intelligence

In 2024, artificial intelligence (AI) evolved from theory to practice in the retail industry, changing the way businesses interact with customers, manage operations and develop...

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Google to Offer AI-Generated Conversational Answers in Search
Google to Offer AI-Generated Conversational Answers in Search
December 19, 2024  |  Google

Google reportedly plans to add an AI Mode option to its Search page, enabling users to get conversational answers from a Gemini-like chatbot in place...

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