AI chatbots

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
In the GenAI Era, Why Are Customer Service Chatbots Dumb?
February 20, 2025  |  Artificial Intelligence

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Finally,...

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AI Startups: Anthropic Nears OpenAI in Fundraises but Lags Far Behind in Adoption
AI Startups: Anthropic Nears OpenAI in Fundraises but Lags Far Behind in Adoption
February 12, 2025  |  Artificial Intelligence

Anthropic, the AI startup founded by former OpenAI engineers, is in talks to raise up to $2 billion for a valuation of $60 billion. The...

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Google Files Patent for AI Chatbot That Answers Phone Calls
Google Files Patent for AI Chatbot That Answers Phone Calls
February 11, 2025  |  News

Google has filed a patent for a personalized artificial intelligence (AI)-powered chatbot that can answer — and respond to — phone calls on your behalf....

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OpenAI and Government Officials Discuss DeepSeek Development
OpenAI and Government Officials Discuss DeepSeek Development
February 10, 2025  |  Artificial Intelligence

OpenAI has talked with government officials about what the company has learned about whether DeepSeek used data obtained in an unauthorized way from OpenAI’s technology....

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Analysts: Google Search Traffic ‘Stable’ Despite Surge of AI Chatbots Use
Analysts: Google Search Traffic ‘Stable’ Despite Surge of AI Chatbots Use
February 10, 2025  |  News

Global daily visits to Google search are “stable” despite the surge in the number of artificial intelligence (AI)-powered chatbots like ChatGPT, Perplexity and Claude that...

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DeepSeek Faces Ban on US Government Devices
DeepSeek Faces Ban on US Government Devices
February 06, 2025  |  Artificial Intelligence

U.S. lawmakers are set to introduce legislation outlawing DeepSeek’s AI chatbot on government devices. The bill, written by Rep. Darin LaHood (R-IL) and Rep. Josh...

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FBI: GameOn Founder Cheated AI Investors Out of $60 Million
FBI: GameOn Founder Cheated AI Investors Out of $60 Million
January 26, 2025  |  Cybersecurity

The founder of artificial intelligence (AI) firm GameOn has been charged with defrauding his company’s investors. The FBI last week charged Alexander Beckman, the company’s...

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How AI Reshaped Retail in 2024: 10 Key Developments
How AI Reshaped Retail in 2024: 10 Key Developments
December 23, 2024  |  Artificial Intelligence

In 2024, artificial intelligence (AI) evolved from theory to practice in the retail industry, changing the way businesses interact with customers, manage operations and develop...

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Google to Offer AI-Generated Conversational Answers in Search
Google to Offer AI-Generated Conversational Answers in Search
December 19, 2024  |  News

Google reportedly plans to add an AI Mode option to its Search page, enabling users to get conversational answers from a Gemini-like chatbot in place...

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