When it comes to interacting with call centers, consumers have become increasingly comfortable with automation. In fact, customers are starting to chafe at traditional authentication...
Consumers have seemingly grown more comfortable interacting with automated and artificial intelligence (AI)-enabled interfaces when dealing with call centers. In fact, consumers have reported higher...
Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the...
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Authenticating a transaction can be a widely varied experience. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
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As commerce goes increasingly digital, the bad guys are going omnichannel. More and more, according to Luke Reynolds, CPO at Featurespace, fraudsters are "going back...
Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and...