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Artificial intelligence (AI) was one of 2017’s hottest industry buzzwords as many have begun turning to machines to solve problems that are simply too large...
Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS...
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over...
Remember how Barbie — at first just a popular doll with pretty hair and clothes — eventually became a teacher, gymnast, veterinarian, astronaut, paratrooper, NASCAR...
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not...
NewVoiceMedia, a provider of cloud contact centers and inside sales technology that enables businesses to have more successful conversations, announced Thursday (April 27) that the global...
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other....