call centers

Why Humans Still Run Betterment’s AI-Powered Call Center
Why Humans Still Run Betterment’s AI-Powered Call Center
February 05, 2019  |  call center commerce

Consumers have seemingly grown more comfortable interacting with automated and artificial intelligence (AI)-enabled interfaces when dealing with call centers. In fact, consumers have reported higher...

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Today In Data: The Rise Of Call Center Fraud
Today In Data: The Rise Of Call Center Fraud
November 26, 2018  |  Today In Data

Call centers are facing the potential of fraud from inside and outside their facilities, and they are taking multi-pronged approaches to tackle these security challenges. At the...

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TRENDING: Call Centers Push With Biometrics As Fraud Soars
TRENDING: Call Centers Push With Biometrics As Fraud Soars
November 21, 2018  |  call center commerce

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...

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Entersekt: Why Authentication Needs A Standard
Entersekt: Why Authentication Needs A Standard
September 10, 2018  |  Security & Fraud

Authenticating a transaction can be a widely varied experience. Call centers, particularly those dealing with financial transactions, have a strong need to be sure that...

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TRENDING: Call Centers Take Off The Gloves And Put On The Masks To Fight Payments Fraud
TRENDING: Call Centers Take Off The Gloves And Put On The Masks To Fight Payments...
July 13, 2018  |  call center commerce

Call center service providers are increasingly automating their processes to speed up their payments acceptance, while reducing associated costs. Debt collection agencies, for one, increased...

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Fraudsters Go Omnichannel
Fraudsters Go Omnichannel
May 31, 2018  |  Security & Fraud

As commerce goes increasingly digital, the bad guys are going omnichannel. More and more, according to Luke Reynolds, CPO at Featurespace, fraudsters are "going back...

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Another Cloudless Day: IntraNext Software Saves Call Centers From Migrating
Another Cloudless Day: IntraNext Software Saves Call Centers From Migrating
April 04, 2018  |  Security & Fraud

Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and...

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How AI Is Changing Call Centers
How AI Is Changing Call Centers
March 12, 2018  |  call center commerce

Cybercrime targeting contact centers jumped by 113 percent in 2017 as fraudsters drove out the weakest commerce link. Chris Bauserman, NICE inContact VP, says protecting...

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