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As commerce goes increasingly digital, the bad guys are going omnichannel. More and more, according to Luke Reynolds, CPO at Featurespace, fraudsters are "going back...
Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and...
Cybercrime targeting contact centers jumped by 113 percent in 2017 as fraudsters drove out the weakest commerce link. Chris Bauserman, NICE inContact VP, says protecting...
Today in PYMNTS data, Verifone’s first-quarter earnings largely met expectations, B2B FinTech firms are targeting millennials and small- and medium-sized businesses (SMBs) with digital financial...
Today in PYMNTS data, call centers are putting customers at risk by having them read their sensitive information aloud, vertical farming systems could revolutionize urban...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment...