There is nothing worse than trying to get customer service from a less than fully functional chatbot or automated voice system. Get the Full Story...
Unless one is having a medical emergency, going to an ER, in general, is often not the best way for a patient to receive care...
Directly, a company focused on making chatbots more user-friendly and intelligent, has secured $20 million in a new round of financing led by Samsung’s NEXT....
An artificial intelligence (AI)-powered travel bot called Eddy Travels has raised about $500,000 in a pre-Seed funding round, according to reports. The funding round was...
Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. Get the...
In the face of growing competition, banks around the world are working hard to become the first choice of today’s customers. Recent PYMNTS research indicates...
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....
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Delta Airlines Inc. has filed a lawsuit against a firm that powered a chatbot on its website. The lawsuit alleges that [24]7.ai Inc. did not...