Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get...
In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions with chatbots are...
A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. Get the Full...
The world is changing – in some ways highly reported, in others less so. Millennials are credited as the digital generation, leaving their parents and grandparents...
A not so very long time ago, chatbots were forecast to be the next big thing in digital ecosystems. Starting with Facebook’s big announcement of its...
Welcome to The Axis, your look at payments news from around the world. Coverage includes Germany’s Wirecard works with Cognigy on digital payments within chatbot conversations, India’s...
The payments world could very well be living in the Upside Down. Get the Full Story Complete the form to unlock this article and enjoy...
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The adoption of chatbots in retail, banking, and healthcare will save companies $11 billion each year by 2023, according to new research from Juniper Research....