Sections
chipotle
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Restaurant innovationWhy The Food Industry Has To Change What It Brings To The Dining Table
For a consumer, the most important deciding factor in picking a place to eat pre-pandemic was pretty simple — which was offering...
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Restaurant innovationAs States Reopen, QSRs Are Learning What Consumers Need To Feel Safe
Restaurants operators are being met with unprecedented economic fallout from the ongoing COVID-19 pandemic as they have been forced to get by...
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EarningsChipotle Digital Sales Jump 80.8 Pct Amid Delivery, Loyalty Expansion
Amid rocketing digital sales and a growing loyalty program, Chipotle Mexican Grill reported better-than-expected earnings on Tuesday (April 21). Digital sales at...
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Mobile Order AheadSocial Distancing And Account Takeovers — COVID-19’s Impact On QSRs
The mobile ordering industry has steadily gained steam, with nearly 50 million consumers expected to be using food delivery apps by next...
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Mobile Order AheadQdoba’s Upgraded App Leaves No Reward Point Behind
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since...
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RetailChipotle’s Creator Leaves Board, Vacates Exec Chair Title
Following the appointment of Chipotle Mexican Grill’s CEO Brian Niccol to chairman, the chain’s Founder Steve Ells has left the board and vacated...
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Mobile Order AheadDeep Dive: QSRs Leverage AI To Fight ATOs And Credential Stuffing
Restaurants are diving head first into digital innovations, such as mobile ordering and rewards programs. These merchants have always been vulnerable to...
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Today In DataDeveloping Brick-and-Mortar Stores For QSRs, Sleep Brands
Quick-service restaurants (QSRs) are moving to fulfill digital orders as quickly and smoothly as possible. Some operators, such as Chipotle, are even launching store designs...
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RetailHow Ghost Kitchens Are Altering The QSR Landscape
As more consumers place their food orders through digital channels, eateries are adapting to the tastes of diners who want to enjoy...
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Restaurant innovationNew Chipotle Stores To Feature Drive-Throughs, Walk-Up Windows
Chipotle announced on Thursday (Dec. 19) that it is testing out a different restaurant design in effort to keep its billion-dollar digital...
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The WeekenderAlphabet’s New CEO, Millennial Black Friday Spending And Digital Drivers’ Licenses Top This Week’s News
It’s the end of the workweek, and the PYMNTS Weekender is here to make sure you didn’t miss anything with the latest...
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Restaurant innovationUnwrapping Chipotle’s Evolving Digital Ordering Strategy
Fast-casual chain Chipotle Mexican Grill became one of the first major restaurant brands to pioneer the mobile ordering experience in 2008. Since...
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NewsTop News In Payments: ECB Has Mulled Public Digital Currency; Grab Debuts Numberless Card In Batches
In today’s top news, the European Central Bank (ECB) has mulled using a public cryptocurrency if international payments inside of Europe stayed...
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Restaurant innovationInside Chipotle’s Decade Of Digital-First Ordering Innovation
A convenient and seamless ordering experience from online and mobile channels is essential for restaurant customers. Quick-service restaurants (QSRs) have heard the...
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ResTechHow ResTech Pioneers Drive Dine-In, Pick Up And Order-Ahead Innovation
As mobile apps take hold in the quick-service restaurant (QSR) landscape, consumers are ordering their favorite foods for delivery. They are trading...
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Mobile Order AheadHow Wahlburgers Keeps Fraud Off The Order-Ahead Menu
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of...
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Restaurant innovationNew Formats Deliver For Food Ordering
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble...
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EarningsChipotle Drives Digital To Q3 Wins
Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday...
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RetailThe ABCs Of QSR Mobility
Five years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new...
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Mobile Order AheadDeep Dive: How Artificial Intelligence Makes QSRs Smarter
AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor...
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RetailQSRs Provide Fresh Look At Retail Innovation Trends
For a glimpse at how innovation is playing out in the retail world, it always helps to take a look at recent...
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Mobile Order AheadHow Chipotle Rewards Customers, Not Hackers
Chipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty...
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Security & FraudWhy Mobile Rewards Programs Attract Fraud
In the latest Mobile Order-Ahead Tracker, PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing...
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Mobile Order AheadHow Chipotle Is Keeping Rewards Out Of The Hands Of Hackers
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards...
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EarningsDigital Gains (Payments) Ground, Across Verticals
Companies across far-flung verticals reported earnings this past week – disparate enough so that one might not see the connections between, say,...
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RetailRetailers Up Their Loyalty And Rewards Games
Recent days have brought new evidence of the importance of robust loyalty and rewards programs in retail – an area of ongoing...
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RetailChipotle’s Q2 Digital Sales Skyrocket; Rewards Members Exceed 5M
As digital sales continue to skyrocket and a new rewards program takes hold, Chipotle Mexican Grill beat analysts’ expectations for second-quarter earnings....
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RetailOnline Retailers Face New Threats From Hackers
Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers...
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ResTechQSRs Notch Mobile Ordering, Loyalty Gains In 2019
Look at the quick-service restaurant (QSR) industry and see how, in some part, the future of retail technology is playing out, a...
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When Loyalty Innovation Is On QSRs’ Menus
To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies....
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Security & FraudThe Chipotle Hack And The Troubling Trend Of Credential Stuffing
The news out of Chipotle feels a bit like déjà vu, as it’s a story we’ve all heard before. Reports have appeared...
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Security & FraudChipotle Hacked, Payment Credentials Compromised
Chipotle Mexican Grill has been the victim of a cyberattack that compromised the credit card payment information for a small number of...
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InnovationOn National Burrito Day, Chipotle Serves Up Signs Of QSR Innovation
As far as made-up, non-holiday holidays go, you could probably do worse than National Burrito Day, which takes place on Thursday (April...
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RetailChipotle’s Loyalty Program And Developing A Digital Experience
Though Chipotle rolled out its points-based loyalty system nationwide yesterday, the upgrade itself has been a long time coming. The fast casual...
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Digital PaymentsVenmo, Chipotle Pair On Loyalty Program
Chipotle Mexican Grill has teamed up with Venmo to expand its loyalty program amid huge growth of its digital platform. The quick-service...
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EarningsEarnings March On As GrubHub Stumbles, Snap Has Pep
The data deluge continues, and the earnings roundup this week has some positives — such as in Fiserv’s gains ahead of a...
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RetailChipotle Teams Up With DoorDash For Delivery
As Chipotle Mexican Grill seeks to bring more people to eat its tacos and burritos, the quick service restaurant (QSR) is teaming...
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RetailChipotle Unveils Food Accelerator Program
To help get back to its “food with integrity” roots, Chipotle Mexican Grill has unveiled an accelerator program. The effort, in conjunction...
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RetailRetail Pulse: The End Of The End For Toys R Us
This is it: The end of the end for Toys R Us. The iconic toy retailer closes the last of its 700...
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RetailChipotle To Shutter 65 Restaurants
It seems Chipotle is ramping up its marketing efforts — and closing down some shops — as part of its attempted revamp...
- Retail
Chipotle New Menu Items For Big Changes
Quick-service restaurant (QSR) chain Chipotle Mexican Grill is gearing up for some big changes as it revamps its menu, adding new items...
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RetailChipotle May Add More Drive-Thru Lanes
As Chipotle Mexican Grill ramps up its digital efforts, the quick-service restaurant chain (QSR) may roll out more drive-thru lanes. Chipotle currently...
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Mobile Order AheadQSR Customers Ordering Meals Via Smartphone On The Rise
Philz Coffee added a new way for consumers to skip the counter in March by adding a new order-ahead mobile app — with...
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Today In DataMobile Makes The World Go ‘Round
The great mobile commerce switchover felt like it was always coming but never arriving. However, the payments world has finally started to...
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Mobile Order AheadHow Chipotle Manages Soaring Mobile Order Demand
Making order-ahead work takes the right mix of technology, timing and training — a lesson Chipotle has learned after debuting mobile ordering...
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Mobile Order AheadTRENDING: Chipotle’s CIO On A Decade Of Mobile Order-Ahead
Rarely are the first ideas the brightest. Thomas Edison, for one, claimed to have found 10,000 ways not to make a lightbulb...
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RetailRestaurants Take On Digital Innovation With Mobile Ordering And Payments
It’s a big job to bring restaurant dining and ordering options to consumers who may use multiple digital channels. To keep up...
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RetailChipotle Hires Taco Bell’s CEO
After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading...
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RetailChipotle Earnings Report Shows Turnaround May Take Time
Quick-service restaurant (QSR) Chipotle Mexican Grill slightly beat fourth-quarter earnings estimates, helped by higher menu prices and despite declining foot traffic. The restaurant...
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RetailDomino’s CEO Says He’s Not Moving To Chipotle
The CEO of Domino’s Pizza, J. Patrick Doyle, said the rumors are simply not true: He’s not moving to Chipotle Mexican Grill...
